1 reviews | Active since Aug 2025
Urgent Complaint – R3000 Not Dispensed from ATM
Dear FNB Victoria West Branch, I am writing to formally lodge a complaint regarding a serious issue I experienced today at your ATM. I successfully withdrew R4000, but when I attempted to withdraw a further R3000, the transaction was processed, yet no cash was dispensed. I waited at the ATM for two minutes and then immediately went into the branch to report the matter. To my dismay, I was informed that I would need to wait six days for the matter to be resolved. This is unacceptable. That money is mine — it is not a loan, and it certainly does not belong to FNB. I have urgent financial obligations and cannot afford to wait several days for a resolution. I expect this matter to be addressed and the funds reversed into my account immediately. FNB needs to take responsibility for technical faults and understand the consequences such delays have on customers' lives. If this matter is not resolved today, I will escalate it further through every available channel. I urge you to treat this complaint with the seriousness it deserves. Sincerely,
Dear FNB Customer Care,
I have just received an SMS stating that my dispute will be resolved within 5 days. This is extremely disappointing and unacceptable, especially after I clearly explained in my previous communication that I cannot wait several days for my salary.
This money is mine. It is not a loan, and I should not be penalized for an ATM malfunction that is entirely outside of my control. I urgently need access to my funds today, not in five or six days.
The lack of urgency and consideration from FNB is shocking. It feels as though customers are not valued or listened to, even in serious situations like this where livelihoods are on the line.
Let me repeat: I want my R3000 reversed into my account today — not a day later. I expect a proper response and action, not another automated delay.
If this matter is not resolved immediately, I will have no choice but to escalate it through external channels, including the Banking Ombudsman and social media.
Dear FNB Customer Care,
I have just received an SMS stating that my dispute will be resolved within 5 days. This is extremely disappointing and unacceptable, especially after I clearly explained in my previous communication that I cannot wait several days for my salary.
This money is mine. It is not a loan, and I should not be penalized for an ATM malfunction that is entirely outside of my control. I urgently need access to my funds today, not in five or six days.
The lack of urgency and consideration from FNB is shocking. It feels as though customers are not valued or listened to, even in serious situations like this where livelihoods are on the line.
Let me repeat: I want my R3000 reversed into my account today — not a day later. I expect a proper response and action, not another automated delay.
If this matter is not resolved immediately, I will have no choice but to escalate it through external channels, including the Banking Ombudsman and social media.