Urgent Complaint – FNB Business Account Frozen Despite Compliance

I am extremely disappointed with the way FNB has handled my business account, which was recently frozen due to outstanding documentation. Despite submitting the required documents multiple times, I have repeatedly been asked to resubmit them. After complying with every request, I was assured that the matter would be resolved within 2–3 business days. That timeframe has now passed, and my account remains inaccessible. Furthermore, calls to FNB are transferred to other departments because no one wants to take ownership. I have spent countless hours and been through multiple security checks over and over on the same call.

This has had serious consequences—I have been unable to pay my business rental, and staff who depend on their salaries have been left in limbo. When I requested an escalation, I was simply advised to consult the ombudsman instead of being provided with any real assistance.

FNB’s lack of urgency and accountability in resolving this matter is unacceptable. I expect immediate action to unfreeze my account and restore access to my funds. I hope this complaint will prompt FNB to take responsibility and prevent other business owners from experiencing the same frustration.