Urgent Complaint and Request for Assistance on Loan Account

Dear FNB Loans Department

My name is Grace Lettie Malete, I am writing to formally raise a complaint regarding my loan account with FNB.

After losing my job, I made every effort to continue repaying my loan and even visited the bank to explain my situation. I was advised to submit a U19 form, which I did, but it was rejected. I was then told to write a letter explaining my situation, which I also submitted. Despite all of this, I have not received any communication, support, or clarity from the bank regarding the next steps.

I am deeply disappointed by the lack of assistance, especially after I have taken every step I was advised to. I am not trying to avoid my responsibilities – I am simply requesting help and the opportunity to make an affordable repayment arrangement based on my current financial situation.

I hereby request: Confirmation that my letter was received and reviewed. A proposal or discussion on a workable repayment plan. Please treat this matter as urgent. I remain committed to resolving this and would appreciate prompt communication from your team. Yours sincerely, Grace Lettie Malete Cellphone: *** Email: ***