Urgent Clarification Required on Card Cancellation & Repeated Account Blocks

Hello,

I need urgent clarification regarding the messages I am receiving stating that all debit cards linked to my account have been cancelled and that I should destroy them. Why is this happening, and what exactly is going on with this financial institution?

This is becoming extremely stressful and concerning. I previously went through a full verification process in October for a reported transaction, during which I submitted several documents and exchanged multiple emails with your team. The ban was lifted, only for my account to be blocked again weeks later for the exact same transaction, forcing me to repeat the verification process unnecessarily.

Why am I being asked to verify the same transaction multiple times? This constant disruption is affecting my access to my account and causing ongoing inconvenience.

Please look into this matter urgently and provide a clear explanation as well as a permanent resolution.

Thank you.