1 reviews | Active since Apr 2017
URGENT BOND PROCEEDS REQUIRED!!!!!! NO HELP AND LATE
Ive been an FNB client for about 15 years and currently a private client. Recently had a bond approved through FNB which was great but to get FNB to send the "Proceed" to the bond lawyers who were appointed by FNB seems to be impossible - according to HL Attorneys at FNB there is a back log.
If the FNB doesnt send the proceeds by 9am tomorrow I stand a chance at either loosing the option to buy the house or could end up costing me tens of thousands of rands in occupational rent etc!! If I dont get this info by 9am tomorrow its likely I will cancel my accounts with FNB. This is the LAST time im going to ask nicely after 5 phone calls today with no help!! ref ***548
Good day Jesse Bosch,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Jesse Bosch,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)