Urgent Assistance Required (Private Client - Real Assistance please)

Also sent to: Wes bank

Good day,

I have tried contacting Wesbank several times through Directaxis as well as mentioned in the paragraph below, I somehow ended up transferring R25,600.00 rather than R2600 when I went to reactivate my digital banking which, I had been logged out of for some time, which was a result of me noticing unauthorized logins on my account. My loan was in arrears so I transferred the R2600 in the Table Bay FNB branch only to see the R25,600.00 go into the loan account instead of the R2600 I originally wanted to transfer to keep my account in good standing. I have since been trying all attempts, including sending proof of the transfer this past Thursday. However I have yet to hear any response from Wesbank or FNB (who I copied in on my second proof of the transfer yesterday, Friday, 29th April 2022). I would usually receive an automated reply at the least from both Wesbank and FNB which, I did not.

Today, 30th April 2022, I phoned your loans department in branch at Canal Walk in the FNB Branch this morning / afternoon around 11:40am (2022-04-30). As I was being assisted after holding from the FNB Loans department, as advised in branch by the lady working the front door, I was finally through to Wesbank, and while being assisted by a young lady, she was about to assist after requesting personal info from me such as my ID number etc. the call was cut dead. I urgently need both FNB (whom I bank with as a private banker) and Wesbank with whom I have the loan to contact me on: ********** or ********** (preferably via phone or SMS) or to reply to: *********** or ***********. It is critical for my financial accounts to be in good order before month end (today) so the positive amount reflecting in my loan is transferred back to my transactional FNB Private Clients Cheque or Business Account (preferably my business account) as soon as possible so this can be rectified as I cannot transfer the positive balance in my loan account myself. As mentioned, I sent proof of my inter-account transfer via email on Thursday and Friday, called Directaxis who said to send Pop last week and then copied in FNB Customer Care (neither have rep****, not even with the usual automated response I would generally receive). Please assist me urgently, I have been trying to resolve this for over a week. I am extremely frustrated that I cannot get through to you or FNB for proper assistance as it has a negative and is having a negative impact on my credit record as well as the month end funds that need to be paid since I couldn't access my Digital Profile with FNB until 19th April 2022 when the incorrect of money, i.e., R25,600.00 was sent to my Wesbank loan rather than the R2600 I intended making to ensure my loan was in good standing. Thank you, Ms. Robyn Simpson (Married: Pemberton) / ID: **********089