Urgent Assistance Required – Personal Loan Debit Order Issue

I am writing to formally raise a complaint regarding my personal loan account, as my previous attempts to resolve this issue through Hello Peter and your online chat support have yielded no results.

In April, I consolidated all my FNB personal loans into one, with my debit order scheduled to go off on the 25th of each month, as per my request. However, the first deduction did not occur as expected, which led me to assume that FNB had app**** the common practice of skipping the first installment on a new loan.

Without prior notice, my debit order date was changed from the 25th to the 5th of each month, and the first deduction was unexpectedly processed on 5 May. Since I had budgeted for payment on 25 April, I had already used the funds intended for the installment.

After being contacted by an FNB representative, I was assured that my debit order would be changed back to the 25th, and I made arrangements to settle the arrears accordingly.

However, when 25 May arrived, no debit order was processed. I waited until 5 June, and again, nothing was deducted. In my attempts to seek clarity, I reached out via your online chat platform, only to be passed from one agent to another with no resolution.

As of today, my debit order has still not gone off, leaving me uncertain about the status of my loan account. To prevent further complications, I decided to use the funds allocated for the installment to settle the arrears.

However, I need immediate clarification and a definitive solution, as I do not want this issue to affect my credit rating—especially when the error lies with the bank.

I request urgent feedback on this matter, including confirmation of my correct debit order date and assurance that my account is in good standing. Looking forward to your prompt response.