FB
Fatima B
1 reviews | Active since Jan 2024
25 Nov 2025, 14:17
Urgent Assistance Required – Online Banking and App PIN Reset Failure
I visited the Nicolway branch on 24/11/2025 (Reference Number: Rt***) to reset my online banking username, password, and FNB App PIN. Unfortunately, the process failed. Branch staff advised that it was due to a system error. After spending an hour at the branch, I was eventually able to access my FNB online account via the web today. However, when I tried to reset my App PIN, even though I provided the correct details, the new PIN is not registering. This is a major inconvenience. I also cannot view which devices are registered on my online banking profile, as the system displays “User not registered.” I urgently require support to resolve this issue and successfully reset my App PIN.
Helpful (0)
Replies (6)0
Replies (6)FB
Fatima B's updateReviewer Update
05 Dec 2025, 00:22Good Day,
I am writing with reference to the complaint logged under reference number ***NF. As of 05 December 2025, the issue remains unresolved.
This delay is negatively impacting me, as I urgently need to cancel a debit order from Oneplan immediately. I kindly request that you prioritize resolving this matter without further delay and ensure that the debit order is cancelled as instructed.
Please confirm once the issue has been fixed and the debit order has been cancelled.
Thank you for your prompt attention.
Regards, Fatima Bagaria
FB
Fatima B's update05 Dec 2025, 00:22
Reviewer Update
Good Day,
I am writing with reference to the complaint logged under reference number ***NF. As of 05 December 2025, the issue remains unresolved.
This delay is negatively impacting me, as I urgently need to cancel a debit order from Oneplan immediately. I kindly request that you prioritize resolving this matter without further delay and ensure that the debit order is cancelled as instructed.
Please confirm once the issue has been fixed and the debit order has been cancelled.
Thank you for your prompt attention.
Regards, Fatima Bagaria
FB
Fatima B's updateReviewer Update
07 Dec 2025, 21:56Good Day,
I am writing with reference to the complaint logged under reference number **********NF. As of 05 December 2025, the issue remains unresolved.
This delay is negatively impacting me, as I urgently need to cancel a debit order from Oneplan immediately. I kindly request that you prioritize resolving this matter without further delay and ensure that the debit order is cancelled as instructed.
Please confirm once the issue has been fixed and the debit order has been cancelled.
Thank you for your prompt attention.
Regards, Fatima Bagaria
FB
Fatima B's update07 Dec 2025, 21:56
Reviewer Update
Good Day,
I am writing with reference to the complaint logged under reference number **********NF. As of 05 December 2025, the issue remains unresolved.
This delay is negatively impacting me, as I urgently need to cancel a debit order from Oneplan immediately. I kindly request that you prioritize resolving this matter without further delay and ensure that the debit order is cancelled as instructed.
Please confirm once the issue has been fixed and the debit order has been cancelled.
Thank you for your prompt attention.
Regards, Fatima Bagaria
FB
Fatima B's updateReviewer Update
07 Dec 2025, 21:59I am currently also unable to see the details of my cards, which prevents me from making any online payments.
This issue has been ongoing for 12 days and the delay in resolving it is unacceptable.
Please escalate this immediately to a manager and provide me with a realistic resolution
FB
Fatima B's update07 Dec 2025, 21:59
Reviewer Update
I am currently also unable to see the details of my cards, which prevents me from making any online payments.
This issue has been ongoing for 12 days and the delay in resolving it is unacceptable.
Please escalate this immediately to a manager and provide me with a realistic resolution
FB
Fatima B's updateReviewer Update
08 Dec 2025, 20:46 Received a call from Lebo at 10:05 on 8 Dec 2025. Based on previous discussions, I understand that she is not a manager. I appreciate her efforts. I tried to reset my banking PIN again today (08 Dec) and it failed once more. This is day 13 that this matter remains unresolved. Please get a manager to set up a session with me and discuss this on a Teams call. I demand immediate resolution. This is unacceptable. ***
FB
Fatima B's update08 Dec 2025, 20:46
Reviewer Update
Received a call from Lebo at 10:05 on 8 Dec 2025. Based on previous discussions, I understand that she is not a manager. I appreciate her efforts. I tried to reset my banking PIN again today (08 Dec) and it failed once more. This is day 13 that this matter remains unresolved. Please get a manager to set up a session with me and discuss this on a Teams call. I demand immediate resolution. This is unacceptable. ***
FB
Fatima B's updateReviewer Update
09 Dec 2025, 17:05Good Day,
IAs of 09 December 2025, the issue remains unresolved.
I kindly request that you prioritize resolving this matter without further delay and ensure that I am able to change the PIN on my mobile app
FB
Fatima B's update09 Dec 2025, 17:05
Reviewer Update
Good Day,
IAs of 09 December 2025, the issue remains unresolved.
I kindly request that you prioritize resolving this matter without further delay and ensure that I am able to change the PIN on my mobile app
FB
Fatima B's updateReviewer Update
13 Dec 2025, 08:43 Good Day,
As of 13 December 2025, the issue remains unresolved.
I am still unable to change the PIN on my mobile app. It's been
19 days. Your lack of resolution of this matter is unacceptable
FB
Fatima B's update13 Dec 2025, 08:43
Reviewer Update
Good Day,
As of 13 December 2025, the issue remains unresolved.
I am still unable to change the PIN on my mobile app. It's been
19 days. Your lack of resolution of this matter is unacceptable