Urgent !!!!

My account was blocked due to there being no KYC documents on file. How is that possible! I have had this account for months now . I am a private client and have reached out to my private bankers :Gontse Lekgetho and Suhail Khan. I have no feedback . I was not informed that my account had been put on hold. I went into a branch to verify myself and was told that Charity Khoza had placed the hold. I was given her email and number . I emailed her . No response . I called her numerous times but the line is always busy .

I have to pay my credit card off and due to my account blocked because of your incompetence I will be late to pay . Whatever extra fees are incurred because of this will not be paid by me. I will take legal action if this is not resolved by close is business Monday - 17 June 2019.