WS
WILLEM S

1 reviews | Active since Mar 2012

04 Nov 2015, 09:30

URGENT

This is now the third time we are having this issue - How can First National Bank only let card transaction be processed long after the card was used at Pick and Pay etc.<br> I fail to understand that an organization like Pick and Pay will do a batch payment of all the Card Transactions a week after thousands of clients have streamed into their Stores and paid with their card.<br> I expect a Manager who doesn't lie to my face to phone me urgently.<br> Perhaps my family should think about moving Banks

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Nov 2015, 10:39
Official
Hello Willem Swart,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 805239.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)