NC
Nay C

1 reviews | Active since Mar 2009

26 Oct 2015, 08:05

URGENT

I am most annoyed this morning. I called the *** number for assistance and the voice prompt only had one option to block the sim card. I did not want this to happen and now my sim is blocked. Since I have take out a contract with FNB Connect I have not been impressed with the lack of service delivery. I called in several times requesting a statement and was promised that I will receive one and 3 months later I am still waiting. <br> UNBLOCK MY SIM URGENTLY AND EMAIL ME MY MONTHLY STATEMENTS. I AM PAYING R10.00 MONTHLY FOR THIS SERVICE.<br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Oct 2015, 12:20
Official
Hello ranay,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 796804 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)