1 reviews | Active since Mar 2017
Urgency for what!?! Snail pace claims are standard at FNB
<p>This has been the worst insurance claim process ever.</p> <p>Immediately after my horrific car accident, I submitted my claim with all requested documents. I have not been recieving status updates from the team if I do not contact them. After 3 weeks of claim submission, its disgusting to state that my claim is still a fairly new claim and my car has not been touched.</p> <p> </p> <p>Each and every action takes the team a week to act upon. This really brings the FNB customer centricity brand name into disrepute.</p>
Good day Mr. londiwe-mgcina
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. londiwe-mgcina
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***