Urgency at FNB not existing

On 23rd December 2019 I wrote an e mail to the wealth manager at FNB Centurion to ask the time it would take to move monies from an Investment account into a Maximiser account as I had to pay a conveyor a substantial amount on 10 January 2020. The reply :"I am on holiday and back in the office on 6 January 2020" No other contact person mentioned. I wrote to another person in same branch who seems to be working together with this particular wealth manager, and I received the same reply. Last Monday I went to FNB Glen Marais branch where Lepi tried her utmost to help with my request.In the meantime I have had an e mail asking me to contact their call centre as they could not get hold of me by phone which is utter nonsense as NOBODY from FNB phoned me.It is now Thursday and I still have not received any confirmation that my money has been transferred. I only received a cryptic sms: "Done" This afternoon Iat 1258hrs I send an email to same wealth manager and asked urgent reply. Again at 1500 hrs I requested an urgent answer. As FNB does not seem to understand URGENCY and I have to make payment latest tomorrow my last option is "Hello Peter" Hope that this message will shake somebody awake at FNB!!