1 reviews | Active since Apr 2012
Uresolved query
<p>I need urgent assistance regarding my FNB banking profile.</p> <p>I had a query regarding the fact that everytime I submit an application for credit, I get declined.</p> <p>I had a dicovery credit card and direct axis loan which were transfered to legal but were subsequently fully settled and closed.</p> <p>But when I apply for credit I get declined. I believe I have a right to know why my applications are getting declined.</p> <p>If its my credit history, what exactly in my credit history is resulting in my credit history is creating an issue. I cannot be declined and not be given specifics.</p> <p>I spoke to to one of the premier banking consultants this morning, all she did was refer me to your legal department. I then contacted legal, they told me that I have nothing outstanding at FNB.</p> <p>So please tell me what to correct so can correct it?</p>
Good day Mr. Doko06
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: *** .
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Best regards,
Good day Mr. Doko06
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: *** .
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Best regards,
I am still not getting to the bottom of what the issue is, can you please check. I still do not know what is causing my applications to be declined. The people at FNB are telling to do my applications manually at the branch. I am not asking this, all I need is specific reasons as to why my appalications are declined. Example , Do i have an account that is in arrears that causing a problem? Please help me? One of the consultants called me on Friday and said that they will have to send my portfolio to one of the bankers for anaylsis and get back to me, i am still waiting? I am paying banking fees every single month, the least you could do is tell me what is wrong with my banking profile so I can fix it.
I am still not getting to the bottom of what the issue is, can you please check. I still do not know what is causing my applications to be declined. The people at FNB are telling to do my applications manually at the branch. I am not asking this, all I need is specific reasons as to why my appalications are declined. Example , Do i have an account that is in arrears that causing a problem? Please help me? One of the consultants called me on Friday and said that they will have to send my portfolio to one of the bankers for anaylsis and get back to me, i am still waiting? I am paying banking fees every single month, the least you could do is tell me what is wrong with my banking profile so I can fix it.