Upset With FNB and Private Wealth Banker

I am rather disappointed with the services that I received from Fnb, and the ‘help’ that I ought to get from my ‘private banker’ I intended to open FNBy accounts for my kids, but they either partially ask for documents, or they continue asking for the same documents again. I messaged by Private Wealth Banker, Prenelle Pillay last month to ask for assistance with the KYC. On 30th July, she messaged: We will check if all FICA is in order and advise.She then asked for them in PDF format. I informed her that I do not have scanner, and she assured me that she will sort it out. For two weeks, I got no update from her. When I emailed her back on the 13th of August, I found that she did not assist with ‘sorting it out’. - She then asked for scan copies of the birth certificate and customer agreement. I sent them through, and she acknowledged receipt. - Two days later, she sent through a bigger list of requirements (why could she not ask for all at once?) Nevertheless, I sent through what she required - She then again asks for the scan copies of the birth certificate and customer agreement (which were already sent to her) - I sent them through again, - This time she cc’s Mphatoe, Molebogeng, who ignores the email - She again asks for the customer agreement in another format A full month is passing with them playing games on opening the account. As such, just as how I had to remain a level down on Ebucks during July, I will continue being a level down in August. If I send more documents, they will spend the next month as well asking for the same documents again, or asking for them in a different format, and I will continue not making it to level 5 ebucks. As such, I decided to rather not open the accounts with them, and to downgrade my Private Wealth account, since I am paying R600 for nothing. I also demand that FNB refunds me my account fee, since I really do not have any Private Wealth Banker.