1 reviews | Active since Feb 2012
Upset! Level of Service is shocking on Business on Call
I am appalled at FNB's level of service. Opened a business account through Business On Call. I was requested to submit FICA documents, which I did. It has been about 2 weeks now and my account is still frozen. Yet, the monthly fee is being deducted. How can you deduct a monthly fee in a frozen account? I am very very upset right now!!!
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***