1 reviews | Active since Jul 2017

02 Jul 2017, 10:08

Upset from the get go

<p>I was migrated to FNB from another RSA bank. This was done by a consultant at FNB Mobeni. Salary switching and debit order forms were filled in and submitted. However this was not completed. I had to manually switch my salary over through my employers accounts department and now i have incurred charges due to bouncing debits. This is absolutely unacceptable. </p> <p> </p> <p>My first month with FNB and already it has left a sour taste in my mouth. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jul 2017, 09:15
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***