Upgrading your Accounts..

Item: FNB (First National Bank)
Rating: 2
Author: Jason H

So I upgraded my Cheque and Credit card accounts from Gold to Premium yesterday.

I asked the lady dealing with it if I can still use my current cards as I transfer my monies onto my CC for interest and leave only debit order amounts on my Cheque.

I was told that I can use them and once I get the Premium cards I can deactivate the old and activate the new.. I withdrew money from my CC and I noticed it went off the Premium Credit account and the card was activated!

Does anyone know if I can still use my Gold Credit Card? As I'll be *****ed if I cant or if they cant fix this. Bit frustrating when I asked the question and was assured nothing will change until I get the new cards and ACTIVATE them myself...

Helpful (0)

Replies (3)

Jason H's updateReviewer Update

27 Oct 2018, 09:15

Spoke with FNB and they assured me all is well and answered my concerns. Cant still use the card even though the Premium card is active and that transactions would come off the Premium. Would be nice if the people who upgrade for you, tell you this. But kudos to the Credit Card division for answering accurately this morning.

Jason H's update27 Oct 2018, 09:15

Reviewer Update

Jason H's updateReviewer Update

27 Oct 2018, 09:15

Can still use* the card

Jason H's update27 Oct 2018, 09:15

Reviewer Update

Can still use* the card

FNB (First National Bank)'s replyOfficial

27 Oct 2018, 09:22

Good Day Jason

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply27 Oct 2018, 09:22

Official