KN
Kulani N
1 reviews | Active since Mar 2020
28 Mar 2024, 19:35
Upgrading of account gone wrong!
I was informed due to my increased salary bracket I am being offered private banking for free for the next three months and I will incur my normal banking fees. To my surprise, I am being charged the amount equivalent to private banking which I was going to incur from June as per the agreement. This is absurd.
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Replies (1)KN
Kulani N's updateReviewer Update
23 May 2024, 17:24Good Day
I experienced the same problem again this month of April. To my dismay I went to the bank and lodged this complain in addition that I want to back to my normal account, my account downgrade request is CRM:*** and I was informed a banker will contact me in 9 days. Today is the last day of the 9 days and no contact whatsoever, furthermore I am being charged for my downgrade! I You have been a good bank for me but this experience is making me reconsider if I am with the right bank.
Please assist! Can I be reimbursed for the charges and not be charged for my downgrade as I actually never been in any contact with a banker nor received any benefits of having a private banker.
I experienced the same problem again this month of April. To my dismay I went to the bank and lodged this complain in addition that I want to back to my normal account, my account downgrade request is CRM:*** and I was informed a banker will contact me in 9 days. Today is the last day of the 9 days and no contact whatsoever, furthermore I am being charged for my downgrade! I You have been a good bank for me but this experience is making me reconsider if I am with the right bank.
Please assist! Can I be reimbursed for the charges and not be charged for my downgrade as I actually never been in any contact with a banker nor received any benefits of having a private banker.
KN
Kulani N's update23 May 2024, 17:24
Reviewer Update
Good Day
I experienced the same problem again this month of April. To my dismay I went to the bank and lodged this complain in addition that I want to back to my normal account, my account downgrade request is CRM:*** and I was informed a banker will contact me in 9 days. Today is the last day of the 9 days and no contact whatsoever, furthermore I am being charged for my downgrade! I You have been a good bank for me but this experience is making me reconsider if I am with the right bank.
Please assist! Can I be reimbursed for the charges and not be charged for my downgrade as I actually never been in any contact with a banker nor received any benefits of having a private banker.
I experienced the same problem again this month of April. To my dismay I went to the bank and lodged this complain in addition that I want to back to my normal account, my account downgrade request is CRM:*** and I was informed a banker will contact me in 9 days. Today is the last day of the 9 days and no contact whatsoever, furthermore I am being charged for my downgrade! I You have been a good bank for me but this experience is making me reconsider if I am with the right bank.
Please assist! Can I be reimbursed for the charges and not be charged for my downgrade as I actually never been in any contact with a banker nor received any benefits of having a private banker.