Upgrading my account without my consent

I was upgraded from premier to private without my consent on my credit and current account. An option was given on my banking app to upgrade and I declined it. I don’t even fall in the salary scale for private clients.

But somehow FNB upgraded my accounts. New cards was ordered even a petro card. I phoned and use the chat service and NO one can assist me. Banking fees was charged.

Every time a case is created. I phoned and spoke to consultant and he canceled all the cards but still dsv phoned me and Mr D was at my workplace to deliver the card.

Now my current account is back to premier but the fees was not refunded for me yet. My credit card is still private and feedback yet.

Must say having a problem the 24 hour chat service is useless also the call centre. No assisted me.