upgraded to gold cheque without consent

Dear sir<br> <br> Fnb upgraded my account to gold cheque from easy account without my permission. I received an sms from ccd couriers instructing me that they will be delivering my gold cheque contactless card, which I didn't apply for. I called them several times but I was pushed from pillar to post. I didn't upgrade nor am I willing to go to a branch to resolve it. Its pushing the buck. <div><br></div><div><em>(Report edited by Hellopeter.com)</em></div>