upgraded me automatically , charge me R1000 in feed and will not respond to calls, emails or anything else!!!

<p>I will simply copy below what i have sent numerous times to FnB including senior management. This is approaching a month now and it is NOT acceptable!</p> <p> </p> <p>Good day</p> <p> Somewhere around beginning of April I app**** for a gold credit card. I was sent a platinum credit card. Then-Somewhere around the 25th April 2016 I attempted to increase my credit card limit. I’m not sure how fami**** you are with the online system when doing this, but you are presented with 3 options:</p> <p>1. Upgrade your card</p> <p>2. Upgrade your card and increase your limit</p> <p>3. Increase limit only.</p> <p> </p> <p>I went ahead with option 3 and then was quoted the limit I was approved for. I deleted the offer and wrote in the limit I wanted (lower than the maximum). When completing the task, the FnB system went ahead and upgraded my card to FnB Private client AND increased the limit to its maximum.</p> <p> </p> <p>I must note that the SAME thing happened to me in December, and I spent 2 months and many hours trying to resolve it. I also reported the fault (of the system) to FnB, so for it to be happening again is extremely frustrating.</p> <p> </p> <p>Since then I have been trying to sort it out. I have been contacted by a few people from FnB but they have never called me back as they have promised to do. I logged the initial call on 03 May and was told it would be sorted out in 3 working days. Today is the 24th and nothing has been done. A new gold credit account was arranged for me and I was told that the card would be delivered to my offices. I have just come back from waiting in the branch for 1 hour to collect my card as it was delivered to a branch in error- also not cool as I am only in JHB on business; so to do a 2 hour round trip is not ideal.</p> <p> </p> <p>Moving swiftly forward, I would greatly appreciate it if you could assist me (or put me in touch with somebody who can assist me) through to completion. </p> <p> </p> <p>The current issues I have are as follows:</p> <p> </p> <p>1. On my banking profile I now have the following accounts:</p> <p>Gold cheque</p> <p>Gold credit</p> <p>Platinum credit</p> <p>Private credit</p> <p> </p> <p>I only require the top two accounts (gold credit and gold cheque)</p> <p> </p> <p>2. The other issue I would like to resolve is the charges I received on my last statement. A total of R675 spread over my private card and platinum credit card. They were for monthly fees, interest and other fees that I should not have been charged. They were added to the total credit limit. The credit card was also new and within 55 days free credit so by my calculations I see no reason for this.</p> <p> </p> <p>Please could you assist me to remove the accounts which were created in error and also to credit the fees and interest which were also debited in error.</p> <p> </p> <p>Thank you very much in advance.</p>