Upgrade unauthorised

<p>My First National Bank Gold Credit card was upgraded to a Premium Card without my authorization. I have been advised that new cards are ready for collection, and that I must change the debit orders on this account. I did not want a Premium card and never gave authorization for my existing card to be upgraded as I am out of the country. I have spent hours making calls to my personal banker and card division - the calls get cut off, when I requested that I be put through to the supervisor I was informed Management do not take calls. </p> <p>I have communicated via email,have logged an online complaint and this matter has still not be resolved.</p> <p>How can somebody in card division have authorization to change your banking portfolio without your authorization? </p> <p>It has now become my problem to resolve , and I am getting very little assistance from anybody at FNB. </p> <p> </p> <p> </p>