SM
Sindi M
1 reviews | Active since Jun 2017
26 Jan 2019, 00:26
Upgrade to Private Client is a joke
I really like this bank but the service is getting worse instead of better. I'm writing a second review within 1 month
I recently upgraded from Gold to Premier to Private Client after fighting with FNB. 1. I still don't have the chat option on the app 2. I have not received my credit card which appears on my profile. Instead CCD Couriers says they have only the cheque card on their side 3. I have not been allocated a private banker.
So basically I'm still on Hold and will be paying for Private Client service and benefits I'm not receiving
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FNB (First National Bank)'s replyOfficial
26 Jan 2019, 09:46Good Day Sindi Myeza Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: ***NF Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply26 Jan 2019, 09:46
Official
Good Day Sindi Myeza Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: ***NF Regards, Hello Peter Team Tel number: ***