1 reviews | Active since Apr 2011
Upgrade to Premier, Charged for card replacement
<p>The premier suite, My branch call centre, FNB Karaglen are all not taking responsibility for handling my query. Duka Thole Bale from your sales department called me to offer me an upgrade to a Premier cheque but when I collected my card today, I was charged for R130 for card replacement. I did not lose my card, why was this charged. I need my money back. I tried contacting FNB to help me but I'm not getting assistance. FNB is making more than R130 from my account and insurance policies everymonth. I do not want to have to cancel my policies and account because of this minor query that can be swiftly resolved. Please tell me when I will have my money back.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
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Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
I got my money back on Friday. Thank you.
I got my money back on Friday. Thank you.
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
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Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
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