Upgrade of downgrade?

<p>I've been contacted by FNB offering me upgrades from my Golden accounts to Premier accounts. Of course this also includes additional benefits. Promised that my cards would be delivered within 5 working days by their courier company. Bear in mind that you have limited use of cards and their accounts while you await the new cards.</p> <p> </p> <p>Going on working day 11, no cards delivered whatsoever! </p> <p> </p> <p>Thinking upgrade, with direct lines to bankers ............surely feels rather like a downgrade!?</p> <p> </p> <p>Just spend another 49:31 minutes on the phone with FNB, now their Premier service. You get put on hold forever while they are contacting their couriers. Just to come back with answers, that leaves you exactly where you were before the initial call. 50 Minutes wasted. Lets hope working day 14 (after the weekend) might have a courier arriving!</p> <p> </p> <p>Really, really poor service!</p>