Upgrade of account - shambles - left without bank cards for 2 weeks (and counting!)

I app**** to upgrade my cheque account on 4 July to a Fusion account. While the account has been converted, the credit limit has not been app**** nor am I able to apply for new bank cards.

I have called into the bank countless times and been dealing with the premier helpdesk. I have lodged complaints. I would suggest that you actually TRY phoning into your call centres with a query like this and see what happens. Agents listen for a few seconds and then transfer you back to the beginning of the IVR to start the process of selecting your numbers and validating your identity all over again. Like a pinball machine, I have been bounced from pillar to post, explaining ALL over again. Premier helpdesk? Dedicated agents? Give me a break. It is a ****er.

I have been a strong advocate for FNB but today I am ashamed to have you as my bank. The service is shocking, and the sheer ineptitude of a simple account upgrade is ASTOUNDING.

I don't even know who to phone anymore. But I don't have a bank card - what the F am I supposed to do?!

Ref: CRM:*** Complaint ***