Upgrade NOT requested!

Hi, I have been given a card upgrade on 18th November. This I never requested. I simply app**** for an additional R1,000 limit increase on my card through online banking. My Gold Card has been blocked and I have been charged for a Platinum Card. On the 18th I called Card Division where I was transfered several times to various departments and nobody was able to assist. After 45 minutes I was desperate and went into to Fouways branch where Samantha assisted me and called card Division. I was immediately given a R1,000 limit increase HOWEVER the Platinum Card remained. I went back to Samantha on 20th November and she said Card had to downgrade the card. Some guy called me and still the Platinum card remains. He said while I wait I can simply transfer money from my Platinum account to my Cheque Account! Today I am at my wits end as I am now receiving documentation to sign for the upgrade. <br> I expect all charges related to this card to be reveresed and my Gold Card to be reinstated with immediate effect!<br> Tracy Rankin<br> UNHAPPY CUSTOMER