Upgrade Hell

On 30 July 2018 I received a call from a consultant at FNB wishing to upgrade my Gold Credit and Cheque Cards to Premier cards. He talked a good game and said I would be saving on bank fees. I agreed to take the joint package for the credit and cheque account. that Wednesday, 1 August 2018 I received my new Premier Credit card- no sign of the cheque card. The next day I decided to look into this Premier card and see what new benefits I had etc. Upon investigating, I realized that the Premier account is for people who earn a hell of lot more money than I do (I do not even qualify for the card) and that my eBucks reward level would only be at Level 1 (as opposed to the level 3 on my Gold card). I immediately called the bank and said I no longer wanted the Premier Credit Card (still no cheque card received) and they must cancel it and reinstate my Gold Credit Card as I had not even activated the Premier Card yet. The lady I spoke to was very efficient and apologetic and said she would cancel it and put me back on Gold. Well weeks went by and nothing! I then emailed FNB, tried to call them (lines were always busy) and eventually contacted them via Facebook messenger to see what was taking so long. No joy. Finally got a hold of someone on the phone on 4 September 2018. They immediately cancelled my Premier Credit Card and said that someone would call me in the next week to provide me with a quote for my Gold Credit Card. I even received a reference number for this. I thought great all being sorted. 20 minutes after hanging up the phone with him, I receive a call from the FNB courier guys wanting to deliver my Premier Cheque Account!!!! 5 weeks after receiving my Premier Credit Card. I told them to burn the damn thing, I didn't want it. I had cancelled everything to do with Premier. Imagine my surprise when on 11 September 2018 I receive another call from an FNB consultant (3rd person I have now spoken to) and instead of assisting me with cancelling my Premier Credit Card, he tried to convince me to stick with it and why it was so great. The ****** cheek! I told him I do not care about any of this, I just want to go back to my Gold Credit card. It had now been 6 weeks since I had first cancelled the card and still nothing had been done! it is now 17 September and I am still waiting for someone to call me regarding the new quote for my Gold credit card. Absolutely pathetic! During all of this I was talking to RB Jacobs via Facebook Messenger. What a waste of my time! All this person could say was 'so terribly sorry about this. we are escalating the matter.' 7 weeks later and still no escalation. This new Premier Credit card of mine costs more money than the Gold card, and since I no longer have a linked credit card to cheque account (and they have me marked as Premier), my eBucks reward level is 1. I only got R11 back for the month of August. I get at least 10 times that normally. And because of their incompetence, I am paying the price! This should have been resolved 7 weeks ago! They managed to give me my Premier card in 3 days, but it has taken 7 weeks and counting to give me my Gold credit card... ***? FNB I refuse to pay the Premier Card bank fee and I demand that you reimburse me on my missed out eBucks. Oh, and getting my Gold credit card back would be a bonus.