1 reviews | Active since Apr 2017

21 Apr 2017, 08:33

Upgrade! Hardly!

<p>I was told could upgrade from a Gold Card to a Premier client, however after doing the paperwork some five weeks ago, FNB in the power bestowed upon them cancelled my Gold cards and have left me with out any credit cards as I am still waiting for my cards to arrive. I'm told the courier company has tried to get hold of me. Really, trying for over five weeks! "How can we help you!" Hardly by leaving a client stranded!</p> <p>I thought I would be patient, but trying to communicate with FNB has been fruitless and I had to resort to this method of communication. I might now (I actually doubt it though!) get a responce from FNB.</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Apr 2017, 08:43
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)