1 reviews | Active since Feb 2017
Upgrade account to to downgrade service.
Premier suit non response for query logged almost a week ago regarding funds that are not reflecting! Was considering upgrading from Premier for Private client in the near future but dont see why pay more when I am receiving Gold account services on Premier, which means to receive Premier account service I need to have a Private client' account. IF someone does respond, please ensure its someone that can assist with downgrading my account to Gold account, this way I need not be surprised when I do not get Premier service.
Hello MarcusKB69 ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello MarcusKB69 ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***