1 reviews | Active since Apr 2018
updating system of transactions and deposits sucks with FNB
the updating system of transactions and deposits sucks with FNB. firstly they changed the date to deducted the bank charges(bus acc ********** 6693) from the 10th to the 31st without my knowledge and when my clients paid me in my acc on the 1st of April all my debit orders went thru correctly without any problems. today the 6th of April I now have EXCESS ITEMS with a charge of R156.36 which I don't understand why cause all my debit orders went thru when the funds where in my acc. Pls correct this cos its now messed up my business acc and refund me my R156.36 cos this is a error with FNB not with me.
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***