1 reviews | Active since Apr 2013
Updating OTP from SMS to EMAIL a nightmare
I called FNB on 31 Oct around 6pm to change my OTP option from SMS to EMAIL, I was told it would take 4 - 24 hours.
Today is 2 Nov at 12pm. I'm STILL waiting for this to be done, I can't make any payments because of this nonsense.
I called FNB a few min ago for the seconds time today and was ONLY NOW told that someone from their admin team has called to my mobile number (which was ****** hence the change) to validate me before the change can be effected.
Why? I've done this on the phone by entering my card + pin and also answering questions to verify me. Why would you need to re-verify me, again - are you guys attempting to buy time?
I'm seriously considering moving my private client cheaque to ABSA bank.
VERY poor service.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)