Updated Information but Bank messes up

Good day.

My card expires in September 2021 which is next month. I received an sms on 28 July that my card is due to expire and that a courier company would contact me.

I then received another sms on 03 Aug that my card is at the branch in Randburg Square for collection. I dont inderstand how my card gets delivered to a different province when I have been living in Kzn for the past 9 years. My physical address is clearly visibile on my account and the bank insist all our details are up to date yet when it is the bank messing things up.

I have had this same issue the last time were my card was delivered to Randburg and I had to wait another 14days for my card to be delivered to another branch in Durban which inconvienanced me.

Unfortunately I am unable to travel to Jhb so I would like my card to be delivered at the Gateway Branch in Durban Kwa Zulu Natal.

Thank you