Update on FNB Connect Device Problem

Ok so just an update on the situation at hand from my previous review on FNB's Connect device purchase. I was contacted by FNB's connect department after I phoned and complained about the whole outcome. They apparently canceled my order which was placed on the 5th of December because they apparently couldn't get hold of me and I had to reapply from scratch. I spoke to the agent which I clearly stated that the online banking account I registered the device on has my correct number and even the correct email address. The number they have been trying to contact me on is no longer in use and was canceled 4 years ago. I also stated I don't know how this confusion ever happened as on my contact details on my profile the correct contact number is clearly there and my email has been the same for 10 years and why couldn't they take the initiative to contact me via email! They have been trying to contact my wife on numerous occasion ever since my review on hello peter. All their calls are always just just before 17:00 when there offices close.....convenient right? I don't know why they keep trying to contact her after she has stated to two agents already that she is not the correct person to speak to and that they should contact me but obviously being just before 17:00 no one ever contacts me. Now because of someone's incompetence all orders placed after the 15th will only be delivered next year....Thanks again FNB...such great customer service.... Next year I'm am DEFINITELY looking at changing my bank