Update my account immediately

People are clearly not doing their work at FNB. I keep receiving texts about having to send docs for FICA & SARS. I HAVE ALREADY SENT THE SELF-CERTIFICATION FORM & PROOF OF RESIDENCE to " ***" on the 3rd of February 2020 ALREADY. Kindly & urgently update your records accordingly. I DON'T WANT MY ACCOUNT FROZEN BECAUSE SOMEONE IS NOT DOING THEIR JOB. The mail was sent from *** Please stop harassing me. I have done my part as requested.