UPDATE: FNB Connect

Last week I made a purchase using FNB Connect for a Black Friday deal and it was cancelled. After going through all the motions via using Secure Chat, the call centre, and even emailing the support, I was left extremely distraught by the lack of support and indifference from seemingly everyone I contacted.

Earlier today I received a response from the email I had initially sent out before writing my (now deleted) original review. Essentially, the bank's credit rating system is exclusively for FNB products and all the other deals that you get on the app from external vendors are dependent on your general credit score (i.e. a risk scorecard obtained from various sources). So there's no use complaining about the bank charging me almost R300 every month for my account fees but thinking I'm unable to pay half that amount towards something I could actually hold; that's on whoever's in charge of evaluating my credit scorecard.

After taking the advice of whoever sent me that email from FNB Connect Wealth, I would like to thank you for clarifying the situation but hope it could've come sooner and spared me all this grief and second-hand embarrassment. Nonetheless, I will remain an FNB client for the foreseeable future and I will look towards improving my credit score so I can make credit purchases in future for such offers.

TLDR: All is good, just need to get my ducks in a row before next year