Update Credit bureau

I refer to reference number ********** NF regarding my fnb discovery credit card that I paid up on 29 May 2018.

I just wanted to follow up and Enquire as to why this account is still not updated at the credit Bereaus to show that it’s fully paid up. All my accounts have been updated to paid up on ITC except for this one. Some of the accounts were paid even long after I paid up this one but their information is already reflecting as paid up.

Please note that on Credit bereau the account appears as Discovery Card- 4 ********** 2 ********** with an arrears balance of R 4619.00. I will appreciate feedback please and confirmation as to when the request was send to credit Bureaus to update the account.