up to two weeks!!!!

Can someone please explain to me how they think!!! I ordered a smart device from fnb on the application it gives you the option of insurance. After getting my device I phone fnb to insure my device only to find out that my details will be sent through and some one will phone me in the next two weeks!!!! My question to the call center was if my device is lost and or ****** within this waiting period who is liable for the loss or damage? It is me!!! Just because they cannot offer me an insurance there and then what pathetic service! !!!!!! May fnb should Un Steve themselves!!!!