unwillingness to sort out problem

While trying to open a new account with Keletso Mafabane (FNB, Sunward Park) I had to do the thumbprint scan. No successful scan could or can be taken of my left thumb, tried before numerous times but unsuccessful. Mafabane said I had to go to Home Affairs to get verified. (This I had done last year when I had previously tried unsuccessfully to open a FNB account, a bank where most of my accounts are held). I went to Home Affairs and after 5 unsuccessful attempts this morning could not get a verifiable left thumbprint scan. Home Affairs stated that I could and can be verified using 1 thumbprint and my ID photo, however this is not acceptable at FNB! Home Affairs gave me a \VERIFIED"stamped/ dated printout to show FNB. I returned to FNB Sunward and called on Branch Mgr Esmare Pretorius. After questioning Mafabane about what happened earlier"