Unwillingness to Assist

Item: FNB (First National Bank)
Rating: 1
Author: Anon A

Terrible service. I bought 1 G data last night from my cell phone banking app. The data is still not reflecting, 12 hours later. Vodacom told me to phone FNB but they are not willing to assist until 24 hours have passed. They stole my money and I have nothing to show for it. I need to go to clients using my phone's GPS but now I will not be able to due to the PATHETIC service that I received from FNB!

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

21 Nov 2018, 10:20

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***F.

Regards

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply21 Nov 2018, 10:20

Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***F.

Regards

Hello Peter Complaints Team

*** (option one)

Anon A's updateReviewer Update

28 Nov 2018, 08:47

A week later and case 556216 has still not been resolved!!!!!!!!!!!!!! Phoned FNB just now and the agent did not do her work and a new case reference has been given to me. WHAT A JOKE!

Anon A's update28 Nov 2018, 08:47

Reviewer Update

A week later and case 556216 has still not been resolved!!!!!!!!!!!!!! Phoned FNB just now and the agent did not do her work and a new case reference has been given to me. WHAT A JOKE!