1 reviews | Active since May 2016
Unwilling, unhelpful, pathetic "assistants"
Was promised a response by with regard to my ebucks. Was told it was referred to the Branch to deal with. Yet no one at FNB head office is really concerned about resolving this problem which I had raised over 1 year ago. Furthermore, they said they will adjust my Connect sim card by loading the airtime they owe me, but they have failed to do so. Broken promises as usual!!!!
Good Day Mrs P Deonath
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Mrs P Deonath
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***