Unwilling to negotiate my home loan interest rate

Item: FNB (First National Bank)
Rating: 1
Author: Louis B

I currently have 3 bonds with 3 different banks. FNB is 3% p.a. more than my other bond, but are not willing to negotiate my rate.

I asked per email, and to which they responded by offering me a non-fixed rate, which was 0.1% more that my current rate.

If FNB is not willing to negotiate or respond in a proper manner to my request, I WILL MOVE MY BOND. This will be my last call before I start procedures to move

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

21 Feb 2018, 08:41

Hello Louis Bar ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply21 Feb 2018, 08:41

Official

Hello Louis Bar ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Louis B's updateReviewer Update

27 Feb 2018, 08:15

FNB came back with stool - invalidated - excuses , and is willing to drop the rate a fraction of what they are offering me on another new bond. I can truly say they are serious about locking people into new business, but once they have them, they are not willing to negotiate existing business.

Louis B's update27 Feb 2018, 08:15

Reviewer Update