Unwilling to listen and help

We decided to open a business account with FNB and because their online service and so "convenient" we did it and send through the forms that was requested by them(FNB). Then for some time the same documents was requested and was send through to the email provided, we then decided to go to the Kolonade branch to deposit the activation fee but needed to see a consultant, what a nightmare.

The consultant which I only know from her email (rleolo) was either tired but her approach was already that she can't help us, all she kept on saying was 'its on hold ,,,,,, ' luckily there was another lady who they called Nokki but the name tag was Kgomotso that really seemed that she wanted to assist and time went and when it came to call CIPRO confirmation the offices was offline already and the consultant scanned through the COR39 forms and said the business offices will look at it today ( Wednesday ).

We decided this morning to go back into the branch to check on things, then we were "helped" by a lady with the name tag Samantha, who gave us the same attitude as the one on Saturday, she were talking over us and just did not want to listen, the more we tried to tell her the documentation was on their system the more she was trying NOT to help then LUCKILY Kgomotso was there and just told her to check the business profile and then she could call some confirmation centre to unhold the account, but then she came back saying because we opened the account on line we'll have to wait till Friday earliest for feedback, thus it tells me the online system is an inconvenience! Previously I opened an business account and it took 30 minutes going into the branch. Ps my wife wanted to switch to FNB but has changed her mind as someone called her confirming a time to assist her opening her FNB account but never called her back, so she'll rather stick with the devil she knows called BEEP Bank.

SIES MAN get your act together FNB.