Unwilling to change a debit order date

<p>I had the displeasure of speaking to Lebo Maroganye at one of FNB's contact centres earlier today. I requested that she change a debit order date on my account and she refused to do so. Stating that I need a letter from my employer confirming what my debit order date. This is the biggest load of ******* that I have ever heard in my life. And after requesting to speak to her teamleader. After calling back i spoke to Sadene Williams who also stated that she will send the request through to an admin department instead of ensuring that it does get changed. THIS IS THE MOST PATHETIC SERVICE EVER. Reference 596537</p>