1 reviews | Active since Jul 2014
Unwilling to assist with no feedback
Based on FNB's reward program I have received data on a FNB Cell C simcard for approx the past year for my tablet. Suddenly from July i did mot receive any data, and this has not been resolved as yet.<br> <br> This query goes back more than 2 months. I have spoken to so many different departments in FNB that i have lost track. I eventually got hold of what i was promised to be the correct person and department. This is Keegan Kuscus, with his superior going by the name of S Sons.<br> <br> I eventually received feedback from Keegan some 2 weeks ago, but the feedback was shoddy to say the least. Basically making it my problem and not taking responsibility for it. I rejected the feedback, and asked for further assistance, which i have not received as yet, although following up a few days ago.<br> <br> I have been with FNB for about 25 years, and would not like to move, but I am seriously considering it after receiving this terrible service. I am now reverting to this website as it seems that FNB has no intention of resolving my query anytime soon.<br> <br> Deeply disappointed.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 754693.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 754693.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
