AC
Andries C

1 reviews | Active since Jul 2014

04 Sept 2015, 08:24

Unwilling to assist with no feedback

Based on FNB's reward program I have received data on a FNB Cell C simcard for approx the past year for my tablet. Suddenly from July i did mot receive any data, and this has not been resolved as yet.<br> <br> This query goes back more than 2 months. I have spoken to so many different departments in FNB that i have lost track. I eventually got hold of what i was promised to be the correct person and department. This is Keegan Kuscus, with his superior going by the name of S Sons.<br> <br> I eventually received feedback from Keegan some 2 weeks ago, but the feedback was shoddy to say the least. Basically making it my problem and not taking responsibility for it. I rejected the feedback, and asked for further assistance, which i have not received as yet, although following up a few days ago.<br> <br> I have been with FNB for about 25 years, and would not like to move, but I am seriously considering it after receiving this terrible service. I am now reverting to this website as it seems that FNB has no intention of resolving my query anytime soon.<br> <br> Deeply disappointed.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Sept 2015, 09:06
Official
Hello Andries Conradie,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 754693.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)