Unwilling to assist

I called in last week to put a stop payment on a debit order, i advised it doesnt reflect under payment stopped on cellphone banking, i was advised it would only relfect after it went off and then i must put a stop order and call to reverse it!<br> <br> Guess what??? I called this morning got through to angelo then he said i must do the verification, the verification wasnt working i told him to do it manually, he said he cannot, how in the damn world cant u do a verification manually, so much for most innovative bank!<br> <br> I called back done verification asked for debit order to be reversed guess what my own damn bank doesnt have access to do it!!! why because they are so back dated. If i was properly assisted in the first time i would then have made another way so that debit order never went off!! So disappointed in this **** service! Considering leaving Fnb!!! How in the world can my bank not stop the debit order on my account?? Utter bull!