unwilling to assist

unwillingness to assist and no one taking owership.

I left FNB a happy customer and kept my account open with intention of coming back to FNB, but you closed it without warning and without notification.

You want to sign me up as a new customer with no problem over the phone, but refuse to reopen my existing account with my tenure attached, instead you sent me from department to department. I am bringing over a series of accounts, yet you treat me like a nobody. I need the head of premium to call me, as the consultants is unable to help. Your Branches looks like Home Affairs, and I am unable to go into a Branch and waste 2 hours sitting around for assistance, just so that I can get help when it is premium that should help me, don't treat me like C==P. and worst when told they working from home, no supervisor or manager to speak to, must get them to call you, worst service ever. No one is willing to take ownership to help make this an easy journey for me and my wife. Guess what I might bring my wife over if you willing to assist??