Unwarranted frozen of funds and delays...

My FNB account (funds) has been frozen since 14 September 2025 after receiving funds from my spouse’s Capitec account. Capitec has since cleared and closed the case and sent confirmation to FNB on Saturday, 4 October 2025. My spouse’s Capitec account was unfrozen on 25 September, proving the funds were legitimate. Yet FNB has not released my funds or even provided feedback despite numerous emails, calls, proof of payment and other documents. The case keeps getting passed between investigators, each asking Capitec for the same information already provided, delaying things further. This has caused major financial loss and business setbacks. I expect immediate resolution, release of my funds, and accountability for this ongoing negligence.

Thank you