Unwanted/********** change of account

I explicitly declined an upgrade offer on my credit card. The next day the new credit card was loaded and all my funds transferred from the old to the new card. This happened on month end, so now all my subscription services will cause my account to go into credit. This is a ********** transaction as I did not give consent to change my account. The person in question is Motshidisi Sibanyoni - I can't get hold of her now!. I reported this to FNB *****, but Lawrence is of the opinion he will not do anything as this is not *****. What the heck!? So FNB ***** devision is of the opinion that ***** does not happend from within FNB!?